Frequently Asked Questions
Ordering Questions
How do I order a credit report in the Avantus online ordering system?
How do I order through Calyx or Encompass?
How do I reissue a report through Fannie Mae DO/DU?
How do I reissue a report through Freddie Mac LP?
Customer Service Questions
How do I request a rapid update?
What documentation is needed in the rapid update process?
How do I request a non-traditional credit report?
Can I order a business, Canadian, or international credit report through Avantus?
Fannie Mae LQI Compliance
How can I order a credit review before closing?
Credit Scoring Questions
How can Avantus help improve my borrower's credit score?
Billing Questions
What are Avantus billing terms?
What types of payment does Avantus accept?
Does Avantus accept my borrower's check or credit card?
Can my account be setup to be paid automatically each month?
Does Avantus offer online billing services?
What is your refund/return policy?
What do I need to do if my company moves to a new address?
Consumer Information
How are my credit scores determined?
What are my rights under the Fair Credit Reporting Act (FCRA)?
How can I dispute incorrect information on my credit report?