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Why is my Operator ID disabled?

An Operator ID may become disabled for several reasons including: multiple failed login attempts, inaccurate security question answers, or for inactivity.

Login Inactivity

An Operator ID will be placed in inactive status (disabled) when the ID has not been used to login over the past 60 days. Contact your company's Account Administrator to reset and reactivate your Operator ID. If the Account Administrator is unavailable you may also contact our Customer Support Department at 800-243-0120, Option 1, if your last login was within the past 6 months. If it's been more than 6 months since your last login, your Operator ID can only be reactivated by your company's Account Administrator or the Avantus Compliance Department.

Billing Inactivity

Your Operator ID may also become inactive when there is no billing activity for the account over a period of 30 to 60 days, depending on the products available for ordering in your account setup. In this case, reactivating your account will require a review by our Compliance Department.

Once an Operator ID has been reactivated, you must login periodically to remain active. Failure to login or order over the time periods described above, will result in your ID being disabled. This is for security purposes, and is required of Avantus.

If you have any questions, please contact our Compliance Department at 800-243-0120.